It’s your parents’ department store!
When you enter a business that’s vibrant, that’s engaged, that’s thriving ... you can feel it, there’s a tangible electricity in the air. There’s none of that here.
Five Stars all the way! Angela was superb! She was very helpful, kind and so generous with her time. Each costomer was treated with respect. Her warmth was contagious. I will return to Sears because of how she treated me. Thank you.
Horrible Experience. Damaged merchandise and a 2 hour run around and still have to call tomorrow for a return and replacement. No wonder why there going bankrupt. Nobody knows anything or can help you with a simple exchange.
The signs are all there ... deferred maintenance, shopworn displays, apathetic staff, and haphazardly maintained merchandise.
Sears used to rule the retail world. Unfortunately, it hasn’t had the grace to die a sudden death like many rivals. Instead, it slowly lingers, as the life ebbs from its barely breathing corpse.
It's a cool store but didn't have any help you only have like three cashiers so if we had a question there was nobody to ask. I understand that if there are no customers you can't pay your employees but you still need employees so we can ask for help
I've always liked Sears! Craftsman tools used to be the best (before they moved manufacturing abroad). Kenmore appliances are still the most reliable in my opinion. It's a shame the company has decided to have its salespeople peddling vacations and home repair services instead of sticking to what Sears does best--selling appliances, mattresses, home goods, etc. I've only been to this store weekday mornings and it always looks pretty empty... It's too bad Sears is losing market share to online stores. I much prefer speaking to a knowledgeable salesperson (without them trying to sell me other nonsense!)...
Sears is a US Department Store based in New Brunswick, New Jersey. Sears is located at 51 US-1, New Brunswick, NJ 08901, USA.
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